Register

Register
forgot password?
remember me



One In 10 Hospitality Workers Has Suffered Violence From Customers

 
One In 10 Hospitality Workers Has Suffered Violence From Customers Flouting The Smoking Ban, A New Survey Reveals

Since the smoking ban came into force in June, over 10% of hospitality workers have suffered threats or actual violence after asking customers to stop smoking.

A survey of over 5,000 hospitality workers, published today by hospitality recruitment website , reveals shocking testimonials from workers who report being hit, spat at, strangled and sexually abused.

The survey included responses from all areas of the hospitality industry including chefs, restaurant managers, hotel managers and waiting staff across the UK. It found that over 40% of respondents reported asking customers to stop smoking after the ban came into effect � and many have suffered abuse as a result.

Personal testimonies include:

�When I told him to put his cigarette out, he pulled down his pants and started masturbating in front of me.�

�I was told by a female customer that she�d make a sexual complaint against me if she was not allowed to smoke.�

�An angry Norwegian gentleman took none too kindly to being politely asked to extinguish his cigarette. In fact he took it so badly he decided to bash the security staff, and any other member of staff within arms length. He was later detained at Her Majesty�s pleasure.�

�I asked a young man to stop smoking and he told me to **** off. When I asked him to leave he refused and threw punches as I tried to eject him.�

�A customer told me that if I didn�t get out of his face he would smack me one.�

�Some guy pulled a belt round my neck and tried to strangle me.�

�I had a four inch lock knife pulled on me just because I politely asked a well-dressed young woman to extinguish a cigarette. I consider myself very lucky not to have been injured.�

Laurence Owen of Caterer.com said: �The introduction of the smoking ban has been particularly tough for hospitality workers. The level of violence experienced by some people when trying to enforce the ban with customers is shocking.�

In spite of the threat of violence, nearly 80% of hospitality staff said they were happier at work now smoking had been banned and a similar amount (79%) said they felt healthier.

However, nearly a third (32%) of respondents said they felt their business was under threat because smokers had been driven away, while 16% reported an actual drop in revenue.

Despite this, nearly a third (31%) said the type of customer visiting their workplace had changed for the better.
ChefsWorld a World created by Chefs for Chefs.
We Provide the facility for Chef Employers and Chef Recruitment Agencies to advertise their jobs online to recruit a Chef or find a Chef online.
Chef Recruitment

The Chef Jobs site has : Executive chef jobs, Head chef jobs, Sous Chef jobs, Chef de Partie Jobs, Commis Chef Jobs, Pastry Chef Jobs, Development Chef Jobs, Consultant Chef Jobs, Specialist Chef Jobs - all levels of chef and Catering Jobs.
Chef Jobs

The Chef Section has : Chef Forums, Chef Network, Chef Recipes, Rate Employers, Suppliers Offers and Chef Links.
Chef Forums

Chef


Head chef / Executive chef jobs
Pastry chef jobs
Sous chef jobs
Chef de partie jobs
Commis chef jobs
Speciality chef jobs
Other jobs


+ChefsWorld Tim Capper  
Tags: Catering , Catering Jobs , Chef , Chef Jobs , Chefs Jobs , Hotel Jobs , Jobs , Restaurant Jobs
 


Follow us on Twitter  Follow us on Twitter Find Us on Facebook
© ChefsWorld.net ChefsWorld   |  Terms of Use |  Site map  |  Web Design by OS3